Please help us! Tell us about your own experience in the comments, and indicate if you would like to be contacted later about it. Go back to the news site or forum which brought you to us and comment there as well. If you know, or are a member of the press, please contact us – we are interested in being interviewed. Forward this page to friends. Post this page in your Nextdoor forum and other neighborhood sites and mailing lists. Thank you so much!
In January 2014, folks in Dawson Neighborhood of Austin, TX launched a new forum on Nextdoor.com as an alternative to the vindictively censored, and all-but-dead Yahoo Group run by the original Neighborhood Association. We also launched this neighborhood website and registered with the City as a NA. We were a runaway success, and in just 18 months we had more active members than the old forum ever had in it’s 17 years of existence. The Nextdoor Corporation knew we were a refugee group and promised to protect us, in writing. Then suddenly, they booted our Leads (admins) off, and handed the community directly over to the old NA!
Imagine having your Facebook fan page seized and handed to a rival. All of your writings, photos, friends, likes, and follows detached from you and credited to that other. And your rival picking up your conversations where you left off, but engaged in their own agenda now.
Nextdoor used the pretense that I had mishandled my moderation duties. The person in charge of censorship on the old Yahoo forum had joined Nextdoor and was making it his mission to hassle and test me at every opportunity. He was helping to create a hostile atmosphere. He was also breaking Nextdoor’s conduct guidelines. I cautioned him, in private, that folks were complaining about his conduct. He inquired directly to Nextdoor. They exchanged emails, conducted several phone calls, and then Nextdoor handed sole management of our forum TO HIM.
They literally took the community from the folks most invested in seeing it thrive, and handed it to the character most interested in seeing it fail!
Would Facebook reward a well-documented troll by handing him control of a rival’s account when he complains about being politely cautioned? That’s messed up!
Once in control, the NA deleted our “impudent” discussions, and had people who they simply do not like banned under various pretenses. Free speech has ceased now, since our neighbors fear retaliation for speaking out. Except for the un-neighborly A-list clique who moved in from the old forum. Our dawsonaustin.nextdoor.com forum is all-but-dead now.
This seems to be Nextoor’s emerging policy nationwide. Many neighborhoods with hostile NA and HOAs started their own alt-communities on Nextdoor, and now report the the same thing happened to them once they had gained momentum! Nextdoor staff, including individuals in management we’ve had direct contact with, appear to have some shocking boundary issues. They adopt grudges, take sides, and none of the rules or evidence matter to them in passing judgement.
One of their favorite games revolves around the “always assume your neighbor’s best intentions” guideline. In the forums, people make critical assumptions all the time. If Nextdoor likes you, then they forgive you on the grounds that you’re just acting out of sincere concern with the knowledge that you have. They’ll defend you against other neighbors, who are considered guilty of assuming you had poor intentions. If Nextdoor does NOT like you, then they just accuse YOU of having the poor intentions. They’ll maintain that position to absurd levels. Folks have described this as being like arguing with teenagers. If you’re a Lead who they don’t like, then you dare not ask them for help even with a serious troublemaker. They’ll scold YOU then, for failing to be a good moderator and embracing that troll’s “best intentions”.
Another issue is that Nextdoor absolutely despises anything resembling campaigning or social justice outreach. They’ll try to shoehorn anything they can into this category so they can suppress your posts on these grounds. It doesn’t matter if your neighborhood wants to have these conversations, which are obviously quite appropriate there. Post a link to a petition? You could get banned. Defend a rape victim? You could get banned. Speak out about your local crime problem? You could get banned, you trouble-making negative person, you! And the scolding language they’ll email to you will carry the uncontested assumption that you should have known better than to do these *terrible* things!
Nextdoor has a separate, private forum just for the Leads. In June 2014, I contributed to a discussion there about Nextdoor’s privacy and security theatre. Without warning, they suspended my account. For good measure, they suspended all of the other Leads for our community. Hours later, their National Director of Neighborhoods Gordon Strause, shot me a chillingly cheerful email saying I would be permanently banned unless I could demonstrate how to install a fake account on Nextdoor.
I refused. Seriously, I’m not on Nextdoor’s staff! We debated this for a couple of days, with Gordon continuing to treat me as a fly caught in his web. He finally re-enabled my account only because he learned that I was in the middle of organizing a neighborhood picnic, and people were starting to miss me. However, he disabled our management tools, so that we were Leads in appearance only. He also forbade me to make decisions or appoint additional leads without his approval.
Nextdoor is NOT your home for an online community!
Please do not use Nextdoor.com. WE CANNOT RECOMMEND IT. Nextdoor is a nightmare! Democracy and free speech are completely absent from their DNA. Your community is not free to be itself and develop naturally. They feel that you and your discourse belong to them. They are a data harvesting company, and their customers are the local Police and Federal government. YOU ARE THE PRODUCT. If you’ve joined Nextdoor, visit it one last time to cancel your account. Important: thoroughly delete or anonymize information you have put in your public profile. It will remain on public display even after you quit! Click this link to quit, if you’re logged in there right now.
In the aftermath of this, my account remains disabled. Gordon will not reinstate me, and he’s arranged to have all emails I send to Nextdoor rerouted to him no matter who they’re addressed to. This guy has over 100k neighborhoods to worry about, and yet he’s made ME one of his personal pet projects! Neighbors who are still members send forum posts on to us, though they risk being banned for doing so. All Nextdoor posts & email contain web tracking code, so they know who reads what, when, and from where. They can easly track who has forwarded which posts, and to whom.
The other folks who had been Leads have been punished too, along with several neighbors who defended me when my Lead role was taken away by Gordon. Their accounts are set to a read-only mode. They can only read “general” posts, they cannot create posts, events, or write comments. They cannot “Thank” “Flag” or “Welcome” (though they still get emails from Nextdoor reminding them to participate, and also nagging them to enter postcard invitation addresses). They cannot view the directory of members, and civic & safety alerts from the City of Austin and APD are blocked. It’s like being a ghost.
Their neighbor-to-neighbor private messages do not get delivered. Other members don’t realize we’ve been banned because our messages AND public profiles are still there on the website! Posts made by members before they were restricted or banned are still active and ongoing, but we are helpless to participate. We can’t remove our public profiles. Nextdoor’s policy is to reject requests from banned and unsubscribed ex-members.
UPDATE: If you see your neighborhood listed below, click the name and you should see a local discussion about this message. Nextdoor is trying to shut these down, citing standing rules against criticizing them on their own forums. Don’t let Nextdoor intimidate you. Free speech is our right! Armadillo Park,Buckingham Estates, Carrel-Hillside-Oaks, Cherry Village, East Congress,Garrison Park, Salem Meadow, Southbridge Villas, Southern Oaks,Southwood, Stinson Oaks, Sweetbriar, WestTowne Court, West Congress
Click here for an older, more detailed editorial which includes the major emails that went back and forth.
Nextdoor is NOT listed by the Better Business Bureau, and they are being sued by the team who originally founded Nextdoor, owned the internet domain and wrote the software it runs on. The investment group they partnered with suddenly pulled out, stole their idea, and launched Nextdoor.com with a management team of their choosing.
- SiteJabber – Nextdoor Reviews – another group handed over to HOA by Nextdoor, too.
- Ex-Employe Reviews of Nextdoor on Glassdoor
- BBB Business Review – NOT accredited
- Facebook – BoycottNextdoor
- InsideNextdoor – Forum for Ex-Leads
- Take the Nextdoor Users Experience Survey
- Vallejo Inependent Bulletin
- Streetfight Mag “Where Privacy is a Double-Edged Sword” (esp see comments)
- Nextdoor.com Inc. Corporate Neighborhoods – Revised to feature US!
- Nextdoor Sued by Original Founders for Theft of Trade Secrets